Introduction
At Silicone Wristbands, we protect your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy covers how we collect, use, store and disclose personal information when you use our website, request a quote, place an order or contact us.
Who we are
Silicone Wristbands is operated by Universal Tix, ABN 83 144 819 223, operating as Unitix.
In this policy, "we", "us" and "our" mean Silicone Wristbands and its operator, Universal Tix.
Our principal place of business is 2/578 Plummer St, Port Melbourne, VIC 3207, Australia.
What personal information we collect
We may collect personal information such as:
- Identity: name
- Contact: email address, postal address, delivery address, phone number
- Payment: transaction details and limited payment information processed through secure payment providers
- Order details: products ordered, custom text or artwork, delivery instructions
- Preferences: marketing preferences where you opt in
- Usage: website usage, device information, and cookies
- Any other information you choose to provide
How we collect personal information
We collect personal information:
- Directly from you when you place an order, request a quote, complete a form or contact us
- Automatically through cookies and analytics tools when you use our website
- From third-party services that help us run the business, such as payment processors and delivery partners
Why we collect, use and disclose personal information
We use personal information to process orders, arrange delivery, communicate with you, provide customer support, improve our website, prevent fraud, send marketing where you have agreed, and meet our legal obligations.
We will not use your personal information for unrelated purposes without your consent, unless the law requires or allows it.
Disclosure of personal information
We may share your information with:
- Service providers such as IT support, payment processors, website hosting providers, analytics providers and logistics partners
- Professional advisers such as accountants or lawyers where required
- Business partners or affiliates
- Government authorities or law enforcement where required or authorised by law
- Overseas providers where necessary, with reasonable steps taken to comply with the APPs
Overseas disclosure
If your information is disclosed overseas, we take reasonable steps to make sure it is handled in line with Australian privacy standards, including through contractual obligations or other appropriate safeguards.
Sensitive information
We only collect sensitive information with your explicit consent, and where the law allows or requires it.
Data security
We protect personal information with appropriate physical, technical and administrative safeguards. No transmission over the internet is completely secure, and we cannot guarantee absolute security.
Cookies and tracking
We use cookies and similar technologies to improve your experience, understand how the site is used, and support marketing. You can limit cookies in your browser settings, though some site features may not work as intended.
Access, correction and complaints
You may ask to access or correct your personal information by contacting us using the details below.
If you have a privacy concern or complaint, contact us first. If it is not resolved, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au, enquiries@oaic.gov.au, or 1300 363 992.
Data retention
We keep personal information only for as long as needed for the purposes in this policy, or as required by law. After that, we delete or de-identify it where practicable.
Third-party links
Our website may link to other sites. We are not responsible for their privacy practices. Read their policies before you provide personal information.
Changes to this policy
We may update this policy from time to time. The current version will be published on our website. Check this page periodically for updates.
Contact us
For privacy-related enquiries, contact Silicone Wristbands at 2/578 Plummer St, Port Melbourne, VIC 3207. Email: info@siliconewristbands.net. Phone: (03) 9001 4888.
Last updated: 23 July 2025